Terms of Service

These terms govern the use of Scolara, school management software provided by NkwaByte Technologies, Kumasi Rd, KNUST, Kumasi, Ghana (“NkwaByte”, “we”, “us”), by a school or educational institution (“the school”, “you”).

By subscribing to or using Scolara, the school agrees to these terms. A signed order form or enterprise contract takes precedence where it differs from them.

Scolara includes the cloud web portal at app.nkwabyte.com and, on plans that include it, the Scolara desktop application for Windows and macOS. The features available depend on the school's plan, as described on the pricing page or in its order form.

The school decides who receives an account and what role it has. The school is responsible for keeping its account details secure, for the actions taken through its accounts, and for removing access when a staff member leaves.

Tell us promptly at [email protected] if you suspect an account has been misused.

Subscriptions are billed monthly, termly (three terms per academic year) or annually, in Ghana cedis (GHS), at the price of the school's plan. Termly invoices are issued at the start of each term. Annual billing is paid once per academic year at a discount.

Fees collected from guardians through Mobile Money or card are processed by Paystack. The payment network's standard charges apply and are passed through without any markup from Scolara. Scolara does not take a percentage of school fees.

If an invoice remains unpaid after a reminder, we may limit access to Scolara until it is settled. We will always give notice first, and the school's data is never deleted for late payment.

The school owns its data. We process it only to provide Scolara, as set out in our Privacy Policy, and in line with Ghana's Data Protection Act, 2012 (Act 843).

The school is responsible for having a lawful basis to record the personal data it enters, and for keeping it accurate. The school can export its data at any time, including after cancelling, for the export period described in the Privacy Policy.

The school must not, and must not allow anyone to:

• Use Scolara to break the law or to send unlawful, abusive or unsolicited messages.
• Try to access another school's data or bypass Scolara's security.
• Copy, resell or reverse-engineer the software.
• Place an unreasonable load on the service, for example through automated scraping.

We work to keep Scolara available and to give schools notice of planned maintenance. Support is provided through the channels included in the school's plan. Uptime commitments and service credits apply only where they are set out in an enterprise contract.

The school can cancel at the end of any billing period by telling us in writing. We may end the agreement if the school seriously breaches these terms and does not fix the breach after notice. On cancellation, access ends at the end of the paid period, and the school can export its data during the export period.

Nothing in these terms limits liability that cannot be limited by law. Otherwise, NkwaByte is not liable for indirect or consequential losses, and our total liability in any twelve-month period is limited to the subscription fees the school paid in that period.

We may update these terms. We will give schools at least 30 days' notice of changes that materially affect them. Continuing to use Scolara after the change takes effect means the school accepts the new terms.

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute. We will always try to resolve a concern directly with the school first.